Gaya APA
DIANA, A., TJIPTONO, F.
(2003).
TOTAL QUALITY MANAGEMENT
.
YOGYAKARTA:
ANDI YOGYAKARTA.
Gaya MLA
DIANA, ANASTASIA., TJIPTONO, FANDY.
"TOTAL QUALITY MANAGEMENT".
YOGYAKARTA:
ANDI YOGYAKARTA,
2003.
Text.