Gaya APA
TJIPTONO, F.
(2012).
SERVICE MANAGEMENT MEWUJUDKAN LAYANAN PRIMA EDISI 2
(
ED. 2)
.
YOGYAKARTA:
ANDI YOGYAKARTA.
Gaya MLA
TJIPTONO, FANDY.
"SERVICE MANAGEMENT MEWUJUDKAN LAYANAN PRIMA EDISI 2".
ED. 2
YOGYAKARTA:
ANDI YOGYAKARTA,
2012.
Text.