Gaya APA
TJIPTONO, F.
(2005).
SERVICE, QUALITY SATISFACTION
(
EDISI 1)
.
YOGYAKARTA:
ANDI YOGYAKARTA.
Gaya MLA
TJIPTONO, FANDY.
"SERVICE, QUALITY SATISFACTION".
EDISI 1
YOGYAKARTA:
ANDI YOGYAKARTA,
2005.
Text.